Latest Updates
Servoyant 7.2 Update
Posted by Servoyant Helpdesk on 02 October 2017 08:21 PM

Servoyant 7.2 Update

We will be updating the Servoyant platform to release 7.2 on Wednesday, October 4, 2017. An additional message with the maintenance window will be published at least 24 hours before the scheduled update. Since this update only introduces new features and bug fixes in the admin console, the maintenance window will be minimal. After the update is completed, please be sure to clear your browser cache to make sure you receive the latest code from the platform. New features include:

  • Passportal integration - key icon in menu bar next to schedule job icon. Access your Passportal repository seamlessly from Servoyant.
  • LogMeIn Access Report - under Report->Management. Provides detailed reporting on all LMI sessions including user, computer, start time, end time, and duration.
  • ConnectWise REST API - implementation replaces current SOAP API. Current version of SOAP API was deprecated on June 1, 2017, which will be removed in one of the future versions of CW.
  • Device subtypes for CRM - Create new subtypes from provisioning policy, associate to each device type in policy from Device Types tab or associate to each device from Manage Devices, and update CRM site setup to pass them to CRM.
  • Replacement tokens for scheduled report recipients.
  • Disk Utilization Report - gain insight into the entire storage picture across all devices in an environment
  • Minor bug fixes

The Servoyant Team
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Servoyant launches new web site
Posted by Servoyant Helpdesk on 04 January 2017 02:13 AM

Dear Fellow Voyants:

It's a new year, and we have a new web site! Check it out. Let us know your thoughts and please provide feedback on what you would like to see us add to improve communications with our customers.

Wishing you the best for 2017,

The Servoyant Team

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June 16, 2016 Maintenance Reminder
Posted by Servoyant Helpdesk on 17 June 2016 02:30 AM

There is a scheduled maintenance window for Servoyant on June 16, 2016 from 7pm until 5am on June 17, 2016 (US Central). Although we are reserving the full 8 hour window, we do not expect it will take the full 8 hours to complete. Additional updates will be provided as needed.

This is just a reminder for those who may not have seen the notification within the Servoyant admin console.


Servoyant Support

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Servoyant Certification Exams Now Available
Posted by Servoyant Helpdesk on 05 June 2014 05:25 PM

Servoyant certification exams are now available. Please contact your Servoyant representative to sign up for testing. Current certifications include:


SCPA I - Servoyant Certified Platform Administrator Level 1

Passing this test proves competence in basic navigation, administration, and use of Servoyant. 

SCPA II - Servoyant Certified Platform Administrator Level 2

Confirms more in-depth knowledge of policies, patch management, job configuration, device rules, application monitoring, and more.


Testing is open to all Servoyant users.



Servoyant Operations

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Bad patch causes blue screen - and how to remove it!
Posted by Servoyant Helpdesk on 17 April 2013 12:17 PM

Yesterday we helped several customers automate the removal of a bad patch from Microsoft. Here are the details about the patch: 

Microsoft Tells Users to Uninstall Troublesome Windows 7 Patch (April 12, 2013)

Microsoft is urging users to uninstall a patch it released last week after some reported that it was causing blue screen of death errors on Windows 7 computers. The bulletin in question is MS01-036, which addressed a total of four vulnerabilities. Microsoft has removed the patch, security update 28383324, from the bulletin. The update was designed to fix an issue that had been given a moderate severity rating.

To accomplish this task, you can ue the Run System Command job in Servoyant with the following command line:

wusa.exe /uninstall /kb:2823324 /quiet /norestart

We also declined this patch on the Servoyant WSUS servers to prevent further installtions of this patch.

Our scripting team is currently working on a nice job specific to patch removal that will allow you to just specify the KB number.



Servoyant Operations

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